Who we are

Mediora is a software platform developed and operated by Mediora SAS. References to "Mediora", "we", "us", or "our" in these terms refer to Mediora SAS. References to "you" or "your" refer to the individual or organisation accessing or using the platform.

Eligibility and account registration

Eligibility

To use Mediora, you must be at least 18 years of age and have the legal authority to enter into a binding agreement on behalf of yourself or the organisation you represent. By registering, you confirm that you meet these requirements.

Account creation

You are responsible for providing accurate and complete information when creating your account, and for keeping that information current. Accounts are assigned to individual users and may not be shared or transferred without our prior written consent.

Account security

You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account. If you suspect unauthorised access, you must notify us immediately at security@mediora.com. We are not liable for any loss or damage arising from your failure to protect your account credentials.

The platform and its intended use

Scope of service

Mediora provides software tools for the operational management of healthcare and laboratory equipment, including device tracking, service scheduling, job management, contract administration, and related features. The platform is intended for use by professional service organisations and their authorised personnel.

No clinical or regulatory advice

Mediora is an operational management tool. It does not provide medical, clinical, regulatory, or compliance advice. Nothing on the platform constitutes a recommendation regarding the fitness, safety, or regulatory status of any device or service activity. You remain solely responsible for ensuring your operations comply with all applicable laws, regulations, and professional standards in your jurisdiction.

Acceptable use

You agree to use Mediora only for lawful purposes and in accordance with these terms. You must not use the platform to store, transmit, or process data in a manner that violates applicable law; attempt to gain unauthorised access to any part of the platform or its underlying infrastructure; reverse engineer, decompile, or otherwise attempt to extract the source code of the platform; or use the platform in a way that could damage, overload, or impair its availability to other users.

Subscription, billing, and payment

Plans and pricing

Mediora is offered on a subscription basis. Current plan details, pricing, and included features are described on our pricing page. We reserve the right to modify pricing with reasonable notice.

Billing cycle

Subscriptions are billed in advance on a monthly or annual basis, depending on the plan selected at signup. All fees are stated exclusive of applicable taxes, which will be added where required by law.

Payment failure

If a payment is not successfully processed, we may suspend access to the platform until the outstanding amount is settled. We will notify you before suspending access where reasonably practicable.

Refunds

Payments are non-refundable except where required by applicable law or as expressly stated in your subscription agreement. If you cancel your subscription, access continues until the end of the current billing period.

Your data

Ownership

All data you input into Mediora — including device records, service histories, customer information, and operational data — remains yours. We do not claim ownership of your data.

Data processing

By using Mediora, you grant us the right to process your data solely for the purposes of providing and improving the platform, in accordance with our Privacy Policy. We do not sell your data to third parties.

Data export

You may export your data at any time while your account is active. Following account termination, we will retain your data for a period of 30 days during which you may request an export, after which it will be permanently deleted unless a longer retention period is required by law.

Your responsibilities

You are responsible for the accuracy, legality, and appropriateness of all data you input into the platform. You warrant that you have the right to submit any personal data included in your inputs and that doing so does not infringe the rights of any third party.

Intellectual property

Platform ownership

All rights in the Mediora platform — including its software, design, features, and documentation — are owned by or licensed to Mediora SAS. These terms do not transfer any intellectual property rights to you.

Licence to use

Subject to your compliance with these terms and timely payment of applicable fees, we grant you a limited, non-exclusive, non-transferable licence to access and use the platform for your internal business purposes during your subscription period.

Feedback

If you provide us with feedback, suggestions, or ideas about the platform, you grant us an unrestricted, royalty-free right to use and act on that feedback without obligation to you.

Confidentiality

Each party agrees to keep confidential any non-public information received from the other party in connection with the use of Mediora, and not to disclose it to any third party without prior written consent, except as required by law or to provide the services contemplated by these terms.

Availability and service levels

We aim to maintain high platform availability but do not guarantee uninterrupted access. Planned maintenance will be communicated in advance where possible. We are not liable for any loss or inconvenience caused by temporary unavailability of the platform.

Limitation of liability

To the maximum extent permitted by applicable law, Mediora SAS shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or business opportunities, arising from your use of or inability to use the platform, even if we have been advised of the possibility of such damages.

Our total aggregate liability to you for any claims arising under or in connection with these terms shall not exceed the total fees paid by you to Mediora in the twelve months preceding the event giving rise to the claim.

Nothing in these terms limits our liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot be excluded or limited under applicable law.

Indemnification

You agree to indemnify and hold harmless Mediora SAS, its officers, employees, and agents from and against any claims, damages, losses, and expenses — including reasonable legal fees — arising out of or relating to your use of the platform, your violation of these terms, or your infringement of any third-party rights.

Termination

By you

You may cancel your subscription at any time through your account settings. Cancellation takes effect at the end of the current billing period.

By us

We may suspend or terminate your access to the platform immediately if you materially breach these terms, if required to do so by law, or if we reasonably believe your use poses a security risk or harm to other users. Where possible, we will provide notice and an opportunity to remedy the breach before terminating.

Effect of termination

Upon termination, your licence to use the platform ceases immediately. Sections of these terms that by their nature should survive termination — including sections on intellectual property, data, liability, and dispute resolution — will continue to apply.

Changes to these terms

We may update these terms from time to time. When we do, we will revise the version date at the top of this page and, where the changes are material, notify you by email or via an in-platform notice. Your continued use of Mediora after the effective date of any changes constitutes your acceptance of the updated terms.

Governing law and disputes

These terms are governed by the laws of France, without regard to conflict of law principles. Any dispute arising out of or in connection with these terms shall be submitted to the exclusive jurisdiction of the courts of Paris, France, unless mandatory local law requires otherwise.

Contact

If you have questions about these terms, you can reach us at:

Mediora SAS Legal & Compliance legal@mediora.com